Symptoms

  • “Error retrieving information from server. [DF-DFERH-01]” when opening or searching the Play Store.
  • Downloads and updates will not start.
  • It began after a network change, a system update, or a long period offline.

What causes DF-DFERH-01

  • Corrupt Play Store or Google Play Services cache/data.
  • The Google account on the device is in a bad auth state.
  • Device date and time are wrong, breaking secure connections.
  • A VPN or DNS setting blocking Google endpoints.

How to fix it

  1. Settings → Apps → Google Play Store → Storage → Clear cache, then Clear storage; do the same for Google Play Services. Reboot.
  2. Settings → Passwords & accounts → remove the Google account, reboot, then add it back; set date & time to “Use network-provided time.”
  3. Toggle Airplane mode or switch between Wi-Fi and mobile data (disable any VPN), then open the Play Store again.

Terminal / CLI command

adb shell pm clear com.android.vending

Optional, via ADB from a computer — same effect as “Clear storage” for the Play Store. You will re-accept terms on next launch.

How to confirm the fix: The Play Store loads listings and downloads/updates complete.

Prevent it from coming back

Keep automatic date & time on, and avoid routing Google traffic through unreliable VPNs or DNS filters.