DF-DFERH-01
iOS/Android
Low severity
Android — Play Store Error DF-DFERH-01 (“Error Retrieving Information from Server”)
The Play Store can’t sync with Google’s servers — a stale cache, a broken Google account state, or date/time drift.
Last reviewed 2026-08-29 by the Tech Issue Guide team.
Symptoms
- “Error retrieving information from server. [DF-DFERH-01]” when opening or searching the Play Store.
- Downloads and updates will not start.
- It began after a network change, a system update, or a long period offline.
What causes DF-DFERH-01
- Corrupt Play Store or Google Play Services cache/data.
- The Google account on the device is in a bad auth state.
- Device date and time are wrong, breaking secure connections.
- A VPN or DNS setting blocking Google endpoints.
How to fix it — 3 steps
- Settings → Apps → Google Play Store → Storage → Clear cache, then Clear storage; do the same for Google Play Services. Reboot.
- Settings → Passwords & accounts → remove the Google account, reboot, then add it back; set date & time to “Use network-provided time.”
- Toggle Airplane mode or switch between Wi-Fi and mobile data (disable any VPN), then open the Play Store again.
Terminal / CLI command
adb shell pm clear com.android.vendingOptional, via ADB from a computer — same effect as “Clear storage” for the Play Store. You will re-accept terms on next launch.
How to confirm the fix: The Play Store loads listings and downloads/updates complete.
Prevent it from coming back
Keep automatic date & time on, and avoid routing Google traffic through unreliable VPNs or DNS filters.
Frequently asked questions
Will clearing storage delete my installed apps?
No. It only resets the Play Store app itself. Your installed apps and their data are untouched; you just sign back into the store.